Patient Testimonials

I had a large piece of tooth break off, and called to schedule an extraction. I was informed that I would need to see my dentist to obtain a referral. I didn’t have a dentist that accepts my current insurance and asked if Summit could offer the number to one who did. I was given the number to a dentist who I then saw and got a referral to have the tooth extracted at Summit. When I called Summit back to schedule the extraction, I was asked if the dentist I had seen did X-rays, and if they could email them over. I informed the scheduler that X-rays had been done, and I would ask that they be sent. A prior authorization was submitted to my insurance company which came back reflecting that the procedure was FULLY covered. Less than 24hrs before my appointment I received a text message informing me that my insurance “will not currently cover” a specific kind of X-ray that this office prefers over the X-rays already taken and billed to insurance. Therefore I will be charged $86 for EXTRA X-rays (I don’t need) because my insurance won’t cover another one. I waited 3 weeks to get in praying that more of the tooth doesn’t break off resulting in a dental emergency, just to have to cancel less than 24hrs before my appointment. This office was my FIRST call when my tooth broke. If SPECIAL X-rays were policy, the time to tell me about it was when they sent me to another dentist for X-rays and a referral. Not the afternoon before my appointment and after non preferred X-rays were already taken and charged. It appears that this office is just trying to bleed extra money out of patients by charging for additional imaging that isn’t necessary. Now I’ve had to cancel my appointment with less than 24hrs notice, and they better not even think about trying to bill me for it!!!! I have wasted 3 weeks, putting off other matters till this is resolved, waiting for an appointment for nothing, and prolonging my anxiety and discomfort. Seems like a fraudulent scheme that traps patients into paying for unnecessary imagery, and giving such short notice of the charges that if the patient cancels the appointment then they potentially face being charged for canceling with less than 24hrs notice. I HATE going to the dentist!! Myself and family members have had a good experience with one of their doctors in the past, and that’s why I WANTED to return here for this procedure. I trusted this place with my dental care needs during a time when I find it difficult to trust anyone, and sadly this experience has left me highly disappointed!! Poor quality office policy, and procedure will prevent me from ever returning here or recommending them to anyone moving forward.

- Crystal Maynard

Excellent! Friendly, professional and caring. I HIGHLY recommend!

- Debbie Foley

I was greeted by the receptionist with a smile. The staff was very kind and professional. Dr. Michael Kraemer told me exactly what needed to be done. He has great bedside manners he did exactly what he said he would do and it was pain free!!!! I would definitely recommend Summit.

- Tracey Durrett